Many users who start using their very first hosting account, or change companies, normally have enquiries with regard to how particular tasks are performed or face predicaments when setting up various things, including e-mails, website settings, and so on. This is the reason why, many web hosting providers have compiled documentation with the most common questions and problems in order to help their customers receive information quickly and easily. As a result, the customer care staff members can devote more time to actual issues that particular customers may be experiencing, because the solution for the smaller things will already be available online and customers will be able to easily fix them without having to touch base with the tech support staff. Having exhaustive documentation is truly important, especially for new customers with no past experience at all, as the web hosting service entails tons of features and lots of people can become bewildered about what action to take. A good knowledge base can both help you carry out the tasks that you want and acquaint yourself with how the web hosting service functions in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting packages include a detailed knowledge base where you can find info about all the problems that you may encounter and their solutions. You can learn how to create and administer an electronic mailing list, how to use an .htaccess configuration file, or how to proceed in case the settings of your mail client are correct, but nonetheless you’re unable to send emails, for example. We have done our utmost to be as exhaustive as possible and to encompass all possible options so as to help you save time and efforts and to offer you different solutions for each and every issue. The knowledge base features educational articles too – both general ones about the hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, whilst if you want to browse the complete archive of articles, you can visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which comes with our semi-dedicated plans, will allow you to access the thorough online support documentation that we have compiled for you. The articles feature general info on our services, instructional guides about the separate functions that you can access, as well as troubleshooting guidelines that can help you recover common issues that you may encounter. The topics that we’ve covered encompass just about everything, from simple things such as how to host a brand new domain name in the account, to more complex ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a given Control Panel section will always be available in the right corner of the page that you’re on, whilst the entire article collection can be accessed through the all-encompassing Help section.