The client support that you will receive from your shared website hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Prompt and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from an actual web hosting provider not from some reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a couple of days so as to have a reply to your query, therefore your web sites may stay offline for ages. In comparison, a supplier that provides numerous ways of communication and has a technical support team that is available all the time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for our shared website hosting plans are twenty-four-seven, thus you can forget all about waiting for a couple of days in order to get assistance. In case you aren't our client yet, you can give us a call, chat with a representative or send an email. In case you currently have an account, you can open a support ticket in addition to the other three methods of communication. You are able to choose the most suitable way to contact us depending on where you are or the hardware you are using. We can assist you for almost any webhosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you obtain a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and common questions. Our representatives can assist you to pick the best plan or supply you with information about our servers, so as to check whether the system requirements for your sites are met. When you're an active customer, you also have the option to contact us through electronic mail or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that any time you employ these two methods of communication, you'll get a reply within less than 1 hour and that’s 24/7, which includes weekends and official holidays. If you have used the web hosting services of other service providers, even big ones, you will be able to compare the reply time because it often takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server package that we offer features 24/7 customer and tech support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to get in touch with us anytime, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers around the world, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters since it will be much easier to track what's going on. The maximum guaranteed reply time for all the e-mail messages and tickets is sixty minutes, but it rarely takes that long to get help. If you obtain the Managed Services upgrade that we offer, our admins will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will enjoy quick support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, therefore any time you open a ticket through your billing account or you send an email message regarding any kind of problem with your server or the pre-installed software on it whatever the time of the day, you will get a reply within one hour, even during holidays. Our ticketing system is the better option if the issue in question requires longer time to be resolved or in case it needs to be given to our admins, since it's far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.