In case you have purchased a hosting package and you’ve got certain inquiries connected to a concrete function/feature, or if you’ve come across a certain problem and you require assistance, you should be able to contact the respective help desk support staff. All hosting providers deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, since the quickest way to deal with a problem most often is to send a ticket. This communication method renders the replies exchanged by both parties easy to follow and permits the customer support staff representatives to escalate the case if, for instance, a sysadmin should step in. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will have to use at least 2 different accounts to get in touch with the client service team and to actually manage the hosting space. Constantly switching from one account to the other can be a headache, not to mention the fact that it takes a very long period of time for most web hosting companies to answer ticket requests.
Integrated Ticketing System in Shared Website Hosting
In contrast to what you may find with a lot of other web hosting companies, the trouble ticket system that we’re using with our shared website hosting plans
is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not have to memorize different sign-on credentials, as you will be able to manage your tickets and the hosting account itself from one location. So, in case you’ve got a question or confront a challenge, you can contact our support engineers straight away. Our system offers a smart search functionality. This means that even if you’ve sent an immense number of tickets over the years, you’ll be able to track down the one that you need in no time. Additionally, you can check knowledge base suggestions for tackling commonly met complications.
Integrated Ticketing System in Semi-dedicated Servers
We deem it more convenient to manage everything in one place, which is why we have implemented a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each single semi-dedicated server
account. This will allow you to handle the communication with our customer care team together with your website files, which goes to say that you won’t need to memorize an additional logon name for another admin console. You’ll be able to post a new ticket or to check the status of an old one with no more than several mouse clicks while you’re browsing the content hosted in your account. You can also go through older tickets using a clever search functionality or check relevant knowledgebase articles, which contain solutions to commonly faced difficulties. The built-in ticketing system is monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to assist you.