When your hosting supplier provides live chat support, you will be able to talk to an agent live and find out useful info or get a problem resolved in a timely manner. The key advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with web access, so that you won't pay any rates in case you're in a different state or country. Furthermore, it is a lot easier to copy and paste information such as domain names, usernames or error messages in other words details which are sometimes hard to provide to the other side on the telephone. The live chat is also a much faster way to contact your website hosting company's support crew compared to using a ticketing system. Last, but not least, when some trouble requires a little more time to be resolved, you are able to do something else entirely while you wait for support on the live chat, so you will not lose time - something that's not possible in case you are on the phone.
Live Chat Support in Shared Website Hosting
We supply a live chat assistance service for all of the shared website hosting plans that we offer and we are able to help you with almost everything in real time. In case you don't have an account with us yet, we can give you more info about the plans in order to help you to choose the most appropriate plan. In case you are a current customer, we will be able to help you with any billing or general issue and also with various common tech troubles, such as an email address setup in a desktop e-mail client. If you can't phone us for some reason or you're in some country where we do not have a local telephone number, the live chat is the best option to contact us. Of course, some problems need additional time to investigate and test, which means that you will have to open a ticket to our technicians, however, we can save you time and assist you with various issues on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is accessible every day, even on weekends and holidays. It is one of the best ways to learn more details about our semi-dedicated plans if you don't have an account yet or to have an issue resolved if you are a client and our customer support representatives will help you right away no matter what time of the day you join the chat. In case you wonder which plan is more suitable for your websites, if you need advice whether you need a certain upgrade and how to obtain it or in case you've got difficulties installing an email account on your computer, you're able to get in touch with us and we'll supply you with the needed information as soon as possible. The live chat is accessible even after our phone lines go off for the day, therefore if you have an account here, you can be sure that you'll always receive instant help with any kind of question or issue that comes up.