One-Hour Response Guarantee
Know a lot more about the 1-hour response time guarantee and exactly how you, as the client, can benefit from it.
If you ever have any inquiries in regards to the hosting service in general or if you encounter a problem with your sites, you’ll have to get in touch with the respective web hosting provider’s tech support team. It may not make a difference how promptly they will respond when you have a query of a generic nature, but an issue such as a botched software app update, for instance, may lead to your site becoming broken or inaccessible on the web. And the longer you wait for the support team to help you, the longer the website will be inoperational. In case you offer services or goods online, any downtime will affect your site in an unfavorable way and you may lose current or prospective customers. Lots of web hosting providers, particularly resellers, answer emails and support tickets within 24 hours, but in the online space that is far too long, since clients will hardly ever go back to a website that isn’t working properly for a prolonged period of time.
One-Hour Response Guarantee in Shared Website Hosting
In case you are using any of our shared website hosting plans
and you have a query or come across a certain problem, you can touch base with us 24x7 by submitting a ticket or by writing an e-mail and we’ll make sure that you receive a reply in less than sixty minutes. If the issue can be sorted out, we will do it before we reply, whilst in case there is something that you have to do on your end, we’ll provide you with all the necessary information – what possible solutions to try, what settings to check, and so on. Usually, you’ll receive a response within less than thirty minutes, so waiting around for hours on end or even for more than one day to obtain help is something unthinkable. Our 1-hour response time guarantee applies to any query that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a customer support ticket from your hosting Control Panel or write an email related to your semi-dedicated server
, you’ll have an answer within no more than sixty minutes. You can get in touch with us at any time in regard to general, billing or technical matters and given that we are available 24 hours a day, 7 days a week, you will invariably receive support in no time. Depending on the specific issue or question, we will supply you with more info, eliminate the predicament if it has been caused by something within our reach or advise you on what to do on your end in case you need to tweak some setting for a software application that we cannot access. You can forget about waiting around for a day for each reply. As it is, in most cases we reply to tickets and emails within twenty-twenty five minutes max.