There're plenty of shared website hosting suppliers available, yet the majority of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you'll get via this particular channel of communication may vary based on the provider - a few of them provide you with experienced telephone support, others offer common and customer support only since some matters are more time-consuming and it's quicker to be resolved via a trouble ticket, especially if the situation has to be escalated. Nonetheless, it's good to know that you could always reach your web hosting provider as there're lots of small-scale issues that can be managed effectively and in a very timely manner through a phone call, not mentioning that you will be able to get more details about the services before you become a customer.
Phone Support in Shared Website Hosting
We believe that the option to communicate with a live agent is very important, that's why we have 3 support lines globally (USA, UK and Australia) and you can get in touch with us over the phone for 14 hours a day. In case you consider purchasing one of our shared website hosting plans, for example, you are able to call us and learn more about our solutions prior to ordering to ensure that we do match all system requirements for your websites. After the purchase, you will be able to contact us about any kind of sales and billing problems you may experience, or get any general or basic tech info you need. We've aimed to find the optimal balance between phone and ticket support, so for solely technical matters you have to use our ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Any time you need more details about the semi-dedicated plans that we supply, you are able to call some of the three support phone lines that we have across the globe - in the United States of America, the UK and Australia. By doing this, you can check in advance whether our services will be suitable for your sites. In case you are already our customer and you've got a semi-dedicated account, you have the option to contact us over the phone for 14 hours daily about any type of billing or general issues. For entirely tech issues you will be able to employ our ticketing system and communicate with our technical support because someproblems simply require more time to be resolved, still we will help you over the phone with many minor tech issues as well, saving you time and efforts.