Tech Support Channels
A 1–Hour Ticket Response Time Guarantee
We offer a 1–hour response time guarantee for any ticket or email that you send to the help desk team. We’ll quickly respond to all the general enquiries and forward the case to our system administrators if additional assistance is required. If you make use of the Managed Servers package, we’ll execute any of the included services at a time that has been discussed with you upfront.
An Exceptional Customer Care Service
We’ll be online for you 24–7–365 to answer any enquiries that you may have about our Online Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also need help with server admin tasks, you can make use of our Managed Servers package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation services
An Intuitive Help Area
We have equipped the Online Control Panel with a detailed knowledgebase, which offers exhaustive explanations of its features and functions. Also, we have filmed exhaustive video tutorials that will further show you how to carry out a given task or resolve a regularly experienced issue. All the educational articles and the tutorial videos are readily reachable from every Online Control Panel section via the Help and Videos buttons in the top right corner.