A User–Friendly Help Center Section
The Help section incorporated into your Online Control Panel features a collection of help articles and regularly asked questions. Aimed towards resolving any common issue that you could possibly chance upon, they are compiled by our support team of proficient techs.
If you prefer to see how a task is done or how an issue is fixed, instead of just reading about it, take a look at our selection of educational video tutorials. They cover various issues and will help you quickly find your way around the Online Control Panel.
A One–Hour Ticket Response Time Guarantee
All semi–dedicated servers are backed up by a 24–7 help desk service and come with a 60–minute support ticket response time guarantee. Our capable customer service technicians will be online for you 7 days a week and will fix any problem that you may run into within maximum 60 minutes after the customer support ticket submission. In most instances, a response will be given to you in less than 20 minutes.