Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help section incorporated into your Online Control Panel features a collection of help articles and regularly asked questions. Aimed towards resolving any common issue that you could possibly chance upon, they are compiled by our support team of proficient techs.

  • Top quality support service

  • Video Tutorials

  • If you prefer to see how a task is done or how an issue is fixed, instead of just reading about it, take a look at our selection of educational video tutorials. They cover various issues and will help you quickly find your way around the Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7 help desk service and come with a 60–minute support ticket response time guarantee. Our capable customer service technicians will be online for you 7 days a week and will fix any problem that you may run into within maximum 60 minutes after the customer support ticket submission. In most instances, a response will be given to you in less than 20 minutes.