1 hour ticket response
We are devoted to providing a quick and appropriate solution to every helpdesk ticket submitted by a customer. Our professional tech support staff members will examine your problem and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average helpdesk ticket response time has proved to be 20 minutes.
An Exceptional Customer Care Service
Each member of our client support team has lots of years of experience in the shared website hosting plans field and the vast majority of them have been with us for at least 5 years. They are all ready to respond to all your inquiries in the most professional way possible.
A User–Friendly Help Center Section
To help you get a quick tip on how to use a specific service, we have included a truly intuitive Help section in the Online Control Panel. You can search through an enormous selection of web hosting account management articles and website administration articles, take a peek at our F.A.Q. library or watch our how–to video tutorials.